Short Term Training And ELearning

Get to work quickly with short-term training.

Scholarships for short-term training may available to eligible job seekers in Healthcare, Information Technology, and Manufacturing/Logistics.

Financial Assistance

Depending on the program, eligibility requirements and other factors, scholarships may be available to assist with short-term training. To begin the eligibility determination process, please complete the three-step Career Success Plan. Complete instructions are on the Training and Education Assistance page.

eLearning

Our growing library of eLearning and online webinars can help you gain the knowledge, skills and confidence needed to land your next job. Certificates of Completion are available for each class. The first step is to get fully registered in Employ Florida so that you can add your new or updated skills to your portfolio. You can register by going to www.employflorida.com.

CALL CENTER TECHNIQUES – OFFERED THROUGH LATITUDE U

There’s more to answering a phone than saying “hello.” Polish your phone call center skills by learning how to create positive phone relationships and the basics of phone performance, communicating with style, effective voice messaging and how to effectively handle angry and abusive callers.

These self-paced training courses are divided into short lessons with real-world examples that clearly illustrate top concepts and issues. Training provides plenty of practice situations, drag-and-drop interactive choices, and opportunities for feedback. Once you have completed training, click here to have your training validated with a Prove It! test.

CALL CENTER TECHNIQUES BEGIN TRAINING

CUSTOMER SERVICE REPRESENTATIVE – OFFERED THROUGH LATITUDE U

Positive or negative customer service can lead to the success or failure of any business. When customer service is bad, the word is spread to everyone. Make sure your customer service skills can help you develop stronger relationships with your customers.

These self-paced training courses are divided into short lessons with examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback to enable you to be thoroughly engaged throughout the training. Once you have completed training, click here to have your training validated with a Prove It! test.

CUSTOMER SERVICE REPRESENTATIVE BEGIN TRAINING

KEYBOARDING

Having a certified typing score is a huge plus in today’s competitive marketplace and may just give you that critical edge when it comes to being selected for the right job.

This website is an online typing tutor and keyboarding tutorial for typists of all skill levels. This website includes entertaining typing games, typing tests, and official typing certification sanctioned by the Typing Institute of America. Once you have completed training, click here to have your training validated with a Prove It! test.

KEYBOARDING BEGIN TRAINING

MICROSOFT BASIC TRAINING – OFFERED THROUGH GCF LEARN FREE

Basic computer literacy is required to obtain a job, maintain it and advance in the workplace. Whether you are new technology, need to brush up or acquire new skills, our free computer tutorials can help. From Computer Basics to Microsoft Office to Apple, we have a wide range of computer tutorials to choose from. Once you have completed training, click here to have your training validated with a Prove It! test.

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MICROSOFT OFFICE 2010 ADVANCED TRAINING – OFFERED THROUGH GCF LEARN FREE

Web-based training for five Microsoft Office 2010 software products (Word, Excel, PowerPoint, Access and Outlook) is the perfect place to start for anyone interested in improving their desk-based productivity and proficiency. It also makes an excellent new employee induction training program, or may be used to enhance staff skills. Training is especially useful for those who need to make the transition from Microsoft Office 2003 and 2007 versions. For those who have completed ABC IT, our comprehensive introductory computer course, the Microsoft Office 2010 course is the perfect next step. Once you have completed training, click here to have your training validated with a Prove It! test.

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ONLINE LANGUAGE COURSES

Expand your cultural horizons and develop a valuable workplace asset.

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WORKPLACE SKILLS / SOCIAL MEDIA

Social media is the blending of technology and social interaction for the purpose of communication and co-creation in today’s world. More and more, social networking is also becoming an effective job-search tool.

WORKPLACE SKILLS / SOCIAL MEDIA BEGIN TRAINING

MORE NO-COST TRAINING

More no-cost training courses that can enhance your skills to help you stand out from the crowd. By clicking the link below you can easily get registered for the fee-free eLearning courses of your choice.